Shipping Policy
Thank you for choosing Sarah Claire Jewels. We are committed to providing a seamless, secure and reliable delivery experience for every order. As many of our pieces are carefully made to order, we take particular care to ensure your jewellery is prepared, quality-checked and securely packaged before it leaves our workshop.
Free Express Shipping Australia-Wide
We are pleased to offer FREE express shipping Australia-wide through Australia Post on all online orders.
Your order will be securely packaged and dispatched using an express delivery service once your item has been completed and is ready for dispatch. No additional shipping charge will be added to eligible Australian orders.
Please note: We currently ship to Australian addresses only and do not offer international shipping.
Made-to-Order Jewellery
Many of our jewellery pieces are made to order. This allows us to give each piece the care, attention and craftsmanship it deserves rather than relying solely on pre-made stock.
Please allow approximately 4 weeks for your jewellery to be carefully created and prepared for dispatch.
The production timeframe may vary slightly depending on the design, materials, gemstone availability, customisation requirements and the complexity of the piece.
If your order contains multiple items with different production timeframes, your order may be dispatched once all items are ready unless otherwise arranged with you.
Order Processing
Once your order has been received, we will begin preparing your piece. Made-to-order items require time for production, finishing, quality inspection and final preparation before dispatch.
Please consider the approximately 4-week production period when placing your order, particularly if you are purchasing jewellery for a special occasion or specific date.
Delivery Time
Once your order has been completed and dispatched, express delivery within Australia generally takes approximately 1–3 business days.
Delivery timeframes are estimates only and may vary depending on your location, public holidays, weekends, weather conditions, carrier delays, peak periods or circumstances outside our control.
The delivery timeframe begins once your order has been dispatched, not from the date your order was placed.
Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking information.
You can use the tracking number provided to monitor the progress of your parcel through the Australia Post tracking system.
Please ensure that the email address and delivery details provided at checkout are accurate so that your shipping and tracking information can be delivered correctly.
Shipping Confirmation
A shipping confirmation email will be sent once your order has been dispatched. Where available, the email will include your tracking number and estimated delivery information.
Please allow some time for tracking information to become active after your parcel has been lodged with the delivery carrier.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Sarah Claire Jewels cannot guarantee changes to the delivery address once an order has been processed or dispatched. If you notice an error in your delivery details, please contact us as soon as possible.
Delayed or Missing Deliveries
If your parcel appears to be delayed, please first check the tracking information provided in your shipping confirmation email.
If your parcel has not arrived within a reasonable period after the expected delivery timeframe, please contact us at info@sarahclairejewels.com so that we can assist you with the next steps.
Secure Packaging
Jewellery orders are carefully packaged to help protect your purchase during transit. Each order is prepared with care before being handed to the delivery carrier.
Please inspect your parcel and its contents upon delivery. If your parcel appears to have been damaged during transit, please retain the packaging and contact us as soon as possible with details of the issue.
International Shipping
At this time, Sarah Claire Jewels does not offer international shipping. Orders can currently be delivered to Australian addresses only.
Need Assistance?
If you have any questions about your order, production timeframe, delivery or tracking information, our customer support team will be happy to assist you.
Email: info@sarahclairejewels.com
We appreciate your trust in Sarah Claire Jewels and thank you for your patience while your piece is carefully prepared. We look forward to delivering your jewellery safely and securely.