Privacy Policy
Last updated: 23 October 2024
Sarah Claire Jewels respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, use our services, contact us, or otherwise interact with Sarah Claire Jewels.
By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with Sarah Claire Jewels, we may collect information including:
- Full name
- Billing and delivery address
- Email address
- Telephone number
- Order and transaction information
- Products purchased, returned, exchanged or considered
- Payment and transaction information
- Delivery and shipping information
- Information relating to custom or made-to-order products
- Warranty and customer service information
- Information you provide when contacting us
2. Website and Device Information
When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, pages visited, referring website, date and time of visits, general location information and other technical information relating to your use of our website.
We may use cookies and similar technologies to operate our website, remember preferences, improve functionality and understand how visitors use our website.
3. How We Collect Personal Information
We may collect personal information:
- Directly from you when you place an order or contact us
- When you complete a form on our website
- When you subscribe to communications from us
- Automatically when you browse or interact with our website
- Through payment providers and delivery providers
- Through service providers who assist us in operating our business
- From other third parties where permitted by law
4. How We Use Your Personal Information
We may use your personal information to:
- Process and fulfil your orders
- Process payments and transactions
- Arrange delivery and provide shipping updates
- Process returns, refunds and exchanges
- Manage custom and made-to-order purchases
- Provide warranty and after-sales assistance
- Respond to customer enquiries and provide support
- Improve our website, products and customer experience
- Send marketing communications where permitted by law
- Detect and prevent fraud or unlawful activity
- Protect the security of our website and services
- Comply with applicable legal and regulatory requirements
5. Payment Information
Payments made through our website may be processed by third-party payment service providers. Payment information may be securely collected and processed by the relevant payment provider in accordance with its own privacy and security practices.
Sarah Claire Jewels does not generally store complete payment card details on our own systems.
6. How We Disclose Personal Information
We may disclose personal information where reasonably necessary to operate our business and provide our products and services.
This may include trusted service providers such as:
- Payment processors
- Delivery and shipping providers
- Website and technology providers
- IT and technical support providers
- Analytics and website service providers
- Customer service providers
- Professional advisers
- Marketing and advertising providers
- Government authorities or law enforcement where legally required
We only disclose personal information where reasonably necessary for the relevant business, operational or legal purpose and where permitted by applicable law.
7. Third-Party Websites and Links
Our website may contain links to third-party websites, payment services, social media platforms or other external services.
If you follow a link to a third-party website, that website's own privacy policy and terms will apply. Sarah Claire Jewels is not responsible for the privacy practices, security or content of third-party websites.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage and provide a better customer experience.
You can generally manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect how some website features function.
9. Children's Privacy
Our website and services are not intended for children. We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe a child has provided personal information to us, please contact us so that we can review the information and take appropriate action.
10. Security of Your Information
Sarah Claire Jewels takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
For your own protection, please do not send sensitive information such as passwords, payment card details or security codes through unsecured communication channels.
11. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our products and services, maintain business records, process returns and warranty claims, meet legal obligations, resolve disputes and prevent fraud.
When personal information is no longer reasonably required, we may securely delete or de-identify it where appropriate.
12. Accessing and Correcting Your Personal Information
You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access to or making changes to personal information.
13. Marketing Communications
If you choose to receive marketing communications from Sarah Claire Jewels, we may send information about new products, collections, special offers and other relevant updates.
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us.
Even if you opt out of marketing communications, we may still contact you where reasonably necessary regarding an existing order, payment, delivery, return, warranty claim, security matter or other transaction-related matter.
14. Complaints and Privacy Concerns
If you have a concern or complaint about the way Sarah Claire Jewels has handled your personal information, please contact us first so that we can investigate and attempt to resolve the matter.
Email: info@sarahclairejewels.com
15. International Disclosure of Personal Information
Some of the service providers we use to operate our website and business may be located outside Australia. As a result, personal information may in some circumstances be transferred to, stored or processed outside Australia.
Where required by applicable law, Sarah Claire Jewels will take reasonable steps to ensure that appropriate privacy protections are in place when personal information is disclosed overseas.
16. Changes to This Privacy Policy
Sarah Claire Jewels may update this Privacy Policy from time to time to reflect changes to our business practices, website, services, technology or applicable legal and regulatory requirements.
When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.
We encourage you to review this page periodically to remain informed about how we handle personal information.
17. Contact Us
If you have any questions about this Privacy Policy or how Sarah Claire Jewels handles personal information, please contact us:
Sarah Claire Jewels
Email:
info@sarahclairejewels.com
We value your privacy and appreciate your trust in Sarah Claire Jewels.